DELIVERY & COLLECTION

We ship worldwide and we use services with Parcelforce and UPS. 

We aim to dispatch all orders within two working days (excluding weekends), using courier tracked services. We will provide you with tracking information. In most cases, you will receive an email from Parcelforce or UPS advising you of the tracking details. If you do not receive tracking details, please check your junk email folder before contacting us. 

If you require the item urgently, please contact us at office@thomasturner.com and we will do our best to accommodate you. This may incur an increased charge for using an expedited shipping service. If you require us to use a particular courier service, please contact us to advise of this when you order. Please note, if you want to use a different courier, we will get a quote for you but you will be liable for the extra cost it may incur. 

All shipments are fully covered for loss and or damage in transit.

SHIPPING CHARGES:

Due to the increase in costs and the fuel and peak season surcharges, there is an increase in some of our shipping costs from 30.10.23. Please see the list below:

UNITED KINGDOM:

Accessories: £7.99

Small accessories: £4.99

Books: £4.99

Heavy items: £25

Rods: £19.99

Reels: £7.99

 

EUROPE 1:

(Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland)             

Accessories: £15

Small accessories: £10

Books: £10

Heavy items: £49

Rods: £29

Reels: £15

 

EUROPE 2:

(Albania, Andorra, Belarus, Bosnia & Herzegovina, Faeroe Islands, Gibraltar, Iceland, Moldova, Monaco, Montenegro, North Macedonia, Russia, Serbia, Ukraine)

Accessories: £20

Small accessories: £10

Books: £15

Heavy items: £49

Rods: £39

Reels: £20

 

USA / CANADA:

Accessories: £20

Small accessories: £15

Books: £15

Heavy items: £49

Rods: £39

Reels: £20

 

NORWAY, AUSTRALIA & NEW ZEALAND

Accessories: £20

Small accessories: £20

Books: £20

Heavy items: £69

Rods: £49

Reels: £39

 

REST OF THE WORLD:

Accessories: £28

Small accessories: £20

Books: £15

Heavy items: £49

Rods: £39

Reels: £28

 

Please note that all International rod orders have to be shipped using UPS. If you request another courier, this is at your cost. Please contact us to arrange.

Please be aware that international orders (including to the EU) may attract VAT or customs charges, which are set by the destination country and are out of our control. These vary depending on the destination country and are payable by the customer. If you refuse to pay these fees the item will be automatically returned to us, and we reserve the right to deduct any additional costs we incur from any refund. 

RETURNS

UK orders: Thomas Turner are committed to high standards of practice and ensuring you have complete confidence in your purchases. We aim to describe our items fully and document their condition thoroughly. We are also happy to answer any questions prior to purchase.  In the event that you are not happy with your purchase, we will gladly issue a full refund (excluding return transport costs, unless the item has been misdescribed in error). The items must be returned within 14 working days of receipt in the same condition that they left us.

In the event that goods are delivered in a damaged condition it is important this is noted on the delivery receipt and a copy is forwarded to us. We will cover loss or damage in transit of any items sold by us, on receipt of photographic or other evidence.

International orders: We regret that we are unable to accept international returns unless the item is faulty or damaged in transit. We cannot accept returns from international customers who have changed their minds about a purchase and reserve the right to deduct shipping, duty, and customs fees from any refunds. 

CONSUMER CONTRACTS REGULATIONS

All items purchased from Thomas Turner are covered under the Consumer Contracts Regulations, which give all UK buyers the right to cancel the purchase within 14 working days after receipt of the item, for a full refund. Return postage is at the buyer’s cost.